Privacy Policy asianwin

1. Introduction and Scope of This Policy

This Privacy Policy ("Policy") is published by asianwin ("we", "platform", "asianwin") and applies to all users who access or use the asianwin.app website, including any applications, services or content provided through this platform.

By registering an account, making a deposit, or using any asianwin game or service, you are deemed to have read, understood and agreed to all provisions in this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform.

This policy covers all data processing activities that take place when you register a new account, make a deposit or withdrawal, contact customer support, use bonuses or the VIP programme, and interact with any feature of our website.

2. Personal Information We Collect

asianwin collects various categories of personal information depending on how you interact with our platform. This collection is carried out in a lawful, fair and transparent manner.

Information you provide directly:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth — to verify that you are 21 years of age or older
• An active Malaysian mobile phone number
• A valid email address
• Bank account number or e-wallet details for deposit and withdrawal purposes
• Account password stored in hashed form
• Additional information requested during the identity verification (KYC) process

Information collected automatically:

• IP address and information about the device you use
• Web browser type and operating system
• Login and logout session records
• Betting history, games played and financial transactions
• Website usage data including pages visited and time of visit
• Cookie information and similar tracking technologies

3. Purposes for Using Personal Information

Every piece of personal information we collect has a clear purpose and will not be used outside the scope stated below:

• Identity and age verification: To ensure compliance with the minimum age requirement of 21 years and to prevent fraudulent registrations
• Account management: Creating, managing and maintaining your asianwin member account
• Financial transaction processing: Facilitating deposits, withdrawals and account balance management securely
• Legal compliance: Meeting anti-money laundering (AML) obligations and KYC requirements set by the licensing authority
• Platform security: Detecting and preventing fraud, hacking or account misuse
• Customer support: Helping resolve enquiries and technical issues via live chat and email in Bahasa Melayu and English
• VIP programme and bonuses: Calculating and distributing weekly cashback, welcome bonuses and member loyalty programme benefits
• Service communications: Sending important notifications relating to accounts, promotions and policy updates
• Platform improvement: Analysing usage data to enhance product quality and user experience

4. Sharing Information with Third Parties

asianwin does not sell, rent or disclose members' personal information to third parties for independent marketing purposes. However, there are limited circumstances where sharing information is necessary:

• Payment service providers: Information required to process transactions via Touch 'n Go, DuitNow, FPX, Boost and crypto platforms. These providers are bound by strict confidentiality agreements
• Game software providers: Minimum data required to verify valid game sessions for slots and live casino games
• Regulatory bodies: Disclosures required by international licensing law or valid court orders
• Fraud prevention agencies: Information required to investigate suspicious activity or potential fraud

Every third party that receives information from asianwin is required to comply with data security standards equivalent to or stricter than our own policy.

5. Use of Cookies and Tracking Technologies

asianwin uses cookies and similar tracking technologies to improve website functionality and user experience. Cookies are small files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for basic website operations, including login authentication and session security. These cookies cannot be disabled
• Performance Cookies: Collect anonymous information about how users interact with the website to help us improve content and navigation
• Functional Cookies: Save user preferences such as language, layout and display settings to provide a more personalised experience
• Analytics Cookies: Help us understand website traffic and usage patterns for ongoing improvement purposes

You can manage or block cookies through your web browser settings. Please note that blocking essential cookies may affect your ability to log in or use certain features of the asianwin platform.

6. Your Rights as an asianwin Member

As an asianwin member, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you at any time
• Right of Rectification: If your information is inaccurate or out of date, you have the right to ask us to correct it
• Right of Erasure: In certain circumstances, you may request the deletion of your personal information, subject to our legal obligations
• Right of Restriction: You may ask us to restrict the processing of your data in permitted circumstances
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time
• Right to Data Portability: You may request your personal data in a format that can be transferred to another platform

7. Data Security Measures

asianwin consistently invests in security infrastructure to ensure members' personal information is protected at all times. The following technical and organisational measures are in place:

• SSL/TLS encryption for all data communications between members' browsers and our servers
• Password storage in cryptographic hash form that cannot be decrypted
• Multi-layer firewalls and intrusion detection systems (IDS) operating around the clock
• Regular security audits conducted by independent third parties
• Two-factor authentication (2FA) available for all member accounts
• Real-time monitoring of suspicious account activity
• Mandatory data security awareness training for all asianwin staff

Although we take every reasonable measure, no security system can be guaranteed 100% secure. Should any security breach occur that affects your personal information, we will notify you within the timeframe required by our licensing obligations.

8. Cross-Border Data Transfers

As an online casino platform operating under international licensing, asianwin may store and process data on servers located in various countries. All such cross-border data transfers are carried out with adequate safeguards, including legally binding data processing agreements.

Any transfer of data to another country takes place only when necessary to fulfil the purposes stated in this policy and is carried out with a level of protection equivalent to Malaysian local standards.

9. Protection of Children and Underage Users

asianwin firmly states that this platform is strictly for users aged 21 and above only. We do not intentionally collect or process personal information from any individual under the age of 21.

The asianwin account registration process requires strict age verification. If we find that information has been provided dishonestly regarding age, the account will be closed immediately and any remaining balance will be returned after investigation.

If you believe that someone under the age of 21 has registered an asianwin account, please contact our support team immediately so that appropriate action can be taken.

10. Amendments to This Privacy Policy

asianwin reserves the right to update or amend this Privacy Policy at any time. Any significant changes will be communicated to members via notifications on the platform or through their registered email.

Continued use of the asianwin platform after any amendments to this Privacy Policy will be considered as acceptance of the updated terms. The effective date of the latest version is as stated at the top of this document.

We encourage members to review this Privacy Policy periodically to stay informed about how we protect your personal information. Previous version history can be requested through our customer support.

11. How to Contact Us Regarding Privacy

For any enquiries, requests or complaints relating to this Privacy Policy or the processing of your personal information, you may contact the asianwin privacy and support team through the following channels:

• Live Chat: Available 24/7 directly on the asianwin platform in Malay and English
• Email: [email protected] — response within reasonable business hours

Our experienced team is ready to assist and will treat every privacy-related enquiry seriously and professionally. We are committed to resolving every reported privacy issue in a fair and transparent manner.